http://russ.michaels.me.uk/index.cfm This is the blog of Russ Michaels. Here you will find lots of stuff about ColdFusion, tech support and hosting, but the occasional random ramblings about motorcycles, tattoos, the state of the world, rogue traders, product reviews and other stuff that makes me rant. en-gb Wed, 08 Sep 2010 03:04:40 --0100 Sun, 10 May 2009 11:26:00 --0100 BlogCFC http://blogs.law.harvard.edu/tech/rss russ@michaels.me.uk russ@michaels.me.uk http://russ.michaels.me.uk/index.cfm/2009/5/10/When-is-a-domain-not-a-domain <p>We have all had many a giggle at the online postings of idiotic support calls/email that tech support staff have had to deal with from people that clearly shouldn&#39;t be allowed to own a computer, so I thought I would share a few of my own. Just when you think you have reached the limits of stupidity and no-one could ever ask or say anything more dumb, someone comes along and surprises you. </p><p>&nbsp;</p><p>I recently dealt with a customer who had registered a domain name, signed up for hosting and had the holding page up and running but could not get his site to work because he would not upload it to the correct place (wwwroot). No matter how many times I told him that his site needed to go in the wwwroot he would not listen as he thought he knew better. In the end he decided to take his business elsewhere because we supposedly had no idea what we are doing, he was advised how to transfer his domain, but then decided for some bizarre reason that we were with holding his domain and stopping him using it, even though he had already changed the name servers and pointed it at his new host. He then claimed that his domain name had not even been registered and we had ripped him off, despite the fact that he was able to view the web site with the holding page, he had edited the name servers to point it elsewhere and the WHOIS showed it was in fact registered. </p><p>&nbsp;</p><p>Here are some of the incredible rantings I got from this chap. Now I accept the fact that some people are simply not very I.T literate, and that is understandable and most of those people are aware of their limitations and openly admit them, but this crazy guy actually claimed to be an I.T professional and is a MCITP and a member of ACITP (wooo) , which is why I thought this utter lunacy was actually worth posting as my 5 year old son knows more about the internet than this guy. And no I don&#39;t even have a clue what he is talking about most of the time, and his inability to write coherent English or use punctuation doesn&#39;t help either:-) [More] Tech Support Hell Sun, 10 May 2009 11:26:00 --0100 http://russ.michaels.me.uk/index.cfm/2009/5/10/When-is-a-domain-not-a-domain